Refunds & Returns Policy

Order cancellation

You can cancel the order until our shipping process has not started. If you have placed your order, but you want to change or cancel it, then you must contact us within 12 hours of placing the order.

IMPORTANT: Once the packaging and shipping process has started, it can no longer be canceled.


Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if they fall in the following criteria:

  • If you do not receive them within the given delivery period (see shipping and delivery)
  • If you receive the wrong item
  • If you do not want the product, that you have received (In this case, you must return the received product at your expense, and make sure that you have not used it by any means)

We do not issue the refund for the following reasons:

  • If you have not received your product due to factors within your control (e.g., providing the wrong shipping address)
  • If you have not received your product due to unusual situations outside our control (e.g., not cleared by customs, delayed by a natural disaster).

*If‘s given delivery time is expired (see shipping and delivery) then based on our return & refund policy you can submit a refund request within 15 days of the expiration of our given delivery period. You can request it from our Contact page.